Frequently Asked Questions – Everything You Need to Know About Perfect Day Creations

🛍️ Products & Personalisation

What do you sell?
We specialise in handmade cards and gifts, including wedding stationery, home décor pieces, and seasonal items. Many of our products are available with personalised details.

Can I personalise my order?
Yes! Some items have colour options, while others allow you to add names, dates, and messages. Options are listed on each product page.

Can I request something custom or unique?
Absolutely — just get in touch! If we can make it, we will.

🚚 Orders, Processing & Delivery

How long will my order take?
Processing usually takes 5–7 working days unless otherwise stated.

How is my order shipped?
Standard delivery is via Royal Mail Second Class or Tracked 48. Larger items are sent via Tracked delivery.
You can upgrade shipping at checkout or choose local collection if you're nearby.

Can I collect my order locally?
Yes! You can collect from Wollaston, Northamptonshire — just bring proof of purchase.
We'll contact you when your order is ready. Please collect within 18 days, as uncollected orders are non-refundable.

Do you ship internationally?
Currently, we only ship within the UK.

Can I track my order?
Yes, tracking is included with larger items and any orders shipped via Tracked 48 or upgraded postage.

Can I place a rush order?
We don’t have a formal rush service, but if you’re in a hurry, message us and we’ll do our best to help — no extra charge!

Can I change or cancel my order after placing it?
You can make changes or cancel within 4 hours of ordering. After that, changes are at our discretion.

💳 Payments

What payment methods do you accept?
We accept:

  • Credit/debit cards (Visa, Mastercard, American Express, Maestro, Discover, Diners Club, UnionPay)
  • Apple Pay & Google Pay
  • Bancontact, Klarna, and iDEAL
  • Contactless and chip & PIN payments in person

💌 Wedding Stationery & Proofs

Will I see a proof before my wedding order is printed?
Yes — we provide digital proofs for approval. You can also order a sample card, which includes a voucher to redeem the sample cost against your full order.

How many revisions can I request?
We’re flexible — we want your stationery to be just right. We’ll work with you until you’re happy.

♻️ Packaging & Sustainability

Is your packaging eco-friendly?
Where possible, we always use recyclable materials for packaging and production.

📦 Returns, Refunds & Problems

What is your returns policy?
Please see our full returns page:
perfectdaycreations.co.uk/pages/returns-policy

My item arrived damaged or incorrect — what should I do?
Check our Returns Policy for what to do next — we’ll sort it swiftly!

I made a mistake in my personalisation — can it be fixed?
If your order hasn’t been produced yet, we’ll do our best to help.
Customers are responsible for double-checking all personalised details.

🎁 Bulk Orders & Special Requests

Do you offer discounts for bulk or group orders?
Yes — we’re happy to discuss discounts for teacher gifts, wedding favours, events, and business orders.

Do you offer gift wrapping or gift notes?
Not yet, but this may be added in future. Keep an eye on our updates!

🧾 Invoices & Receipts

Can I get an invoice with my order?
Yes — an invoice is included in your package. If you need a digital copy or VAT breakdown, just ask.

📲 Contact & Support

How can I contact you?

How quickly will you respond?
We aim to reply within 48 hours. During holidays or event times, please check our link hub or social media for announcements.

🧺 Events & Fairs

Do you sell at local events?
Yes! We often attend craft fairs and markets in Northamptonshire.
Our next event is at Saxby’s Cider in December — keep an eye on our socials for details.